This Distance Sales Agreement ("Agreement") is made between Royal Asel Tourism ("Company") and the customer ("Customer") who purchases services or products through the Company's website or other remote communication channels. By placing an order, the Customer is deemed to have accepted the terms and conditions specified in this Agreement.

1. Company Information

Company Name: Royal Asel Tourism Travel Agency
Legal Entity: Bodrum Asel Tourism A.Ş.
Address: Yeniköy Mah. Kıbrıs Şehitleri Cad. No: 184/2 Bodrum/Muğla
Website: royalaselturizm.com
Email: berkanozdemir@royalaselturizm.com
Phone: +90 252 313 25 76

2. Scope of the Agreement

This Agreement covers all services and products offered by Royal Asel Tourism through its website or other remote communication methods. These include, but are not limited to, service offerings such as tour packages, transportation services, and travel-related activities.

3. Order Process

The Customer selects the desired service or product on the Company's website.
The Customer provides accurate and complete information required for the order.
The Company confirms the order via email or other communication channels.
Payment is processed according to the selected payment method.

4. Payment Terms

Payment can be made via credit card, bank transfer, or other methods specified on the website.
The Customer is responsible for the accuracy and completeness of the payment information.
All prices are in TURKISH LIRA (or other specified currencies) and include applicable taxes unless stated otherwise.

5. Cancellation and Refund Policy

Cancellation requests must be submitted in writing via email to berkanozdemir@royalaselturizm.com.
Refunds will be processed according to the cancellation policy of the relevant service or product.
The Company reserves the right to deduct non-refundable fees or incurred costs.

6. Customer Rights

The Customer has the right to cancel the order without any justification within 14 days from the date of purchase. However, this right cannot be exercised if the service has been provided during this period.
If cancellation is made within the specified period and no service has been provided, the Customer is entitled to a full refund.

7. Company Obligations

The Company is responsible for providing services or products as specified on the website.
The Company will notify the customer in a timely manner of any changes or cancellations regarding the services.

8. Force Majeure

The Company is not responsible for its failure to fulfill or delays in fulfilling its obligations due to events beyond its control, such as natural disasters, government restrictions, or other unforeseen circumstances.

9. Dispute Resolution

Any disputes arising from this Agreement will be resolved through mutual discussions. If no solution can be reached, the dispute will be subject to the laws of the Republic of Turkey.

10. Privacy and Data Protection

The Company commits to protecting the personal data of the Customer in accordance with applicable data protection laws. For more information, please refer to our Privacy Policy.

11. Amendments

The Company reserves the right to make any changes to this Agreement. Changes will be communicated to the Customer via email or through the website.

12. Contact Information

If you have any questions or concerns regarding this Agreement, please contact us:

Email: berkanozdemir@royalaselturizm.com
Phone: +90 252 313 25 76
Address: Yeniköy Mah. Kıbrıs Şehitleri Cad. No: 184/2 Bodrum/Muğla

The Customer declares that by placing an order, they have read, understood, and accepted the terms of this Distance Sales Agreement.